Privacy Policy — snug-works

Introduction

snug-works is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website and services.

By using our website or engaging our services, you acknowledge that you have read and understood this policy. We encourage you to review it periodically as we may update it to reflect changes in our practices or legal requirements.

Information We Collect

We collect information in several ways depending on how you interact with us:

Information You Provide Directly

When you submit an enquiry form, request a consultation, or communicate with us, you may provide:

Your name and contact details
Email address
Property preferences and requirements
Service interests
Any additional information you choose to share

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and approximate location
Browser type and version
Device information
Pages visited and time spent
Referring website

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide requested services
To match you with suitable properties based on your stated preferences
To communicate about our services and relevant opportunities
To improve our website and user experience
To comply with legal obligations
To protect our rights and prevent misuse

Legal Basis for Processing

We process your personal data on the following legal grounds:

Consent: Where you have given clear consent for us to process your data for specific purposes
Contract: Where processing is necessary to perform our contractual obligations to you
Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
Legal obligation: Where we are required to process data to comply with the law

Data Sharing

We do not sell your personal information to third parties. We may share your data with:

Property owners or landlords when arranging viewings you have requested
Service providers who assist with our operations (under strict confidentiality agreements)
Legal authorities when required by law

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for three years unless you request earlier deletion or we enter into a longer service relationship.

Your Rights

Under data protection law, you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure (right to be forgotten)
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures are regularly reviewed and updated to maintain security standards.

International Transfers

Your data is primarily processed within the United Kingdom. If any data is transferred outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

snug-works
14 Queen Square
Bristol, BS1 4NT
United Kingdom

Email: [email protected]